1. Discrepancy Notification

It is your responsibility to notify Mamivan Transportes LLC of any discrepancies by calling (614) 902-5593.

2. Reservation Payments

• The total cost of transportation will be charged to the customer's credit card at the time of booking.

• A 20% non-refundable cancellation fee applies.

• By adding your credit card information, you authorize Mamivan Transportes LLC to charge your card for services rendered.

3. Reservation Modifications

• Any changes to future reservations must be made by email to mamivantravel@gmail.com at least 72 hours prior to the scheduled reservation time.

• While we will make every effort to reschedule, availability is not guaranteed.

• If you do not notify us of a time change or if there is a no-show, you will be charged the full one-way fare.

• Changes communicated directly to the driver will not be processed.

4. Cancellation Policy

• Reservations must be canceled at least 72 hours before the scheduled pick-up time.

• Failure to cancel within this period or failure to show up will result in a charge equal to the full one-way ticket price.

5. Driver Location & Airport Meeting

• One day before your flight, you will receive instructions on how to meet the driver at the airport.

• The driver will contact you via WhatsApp.

• Please ensure airplane mode is turned off upon landing, as communication is essential.

6. Baggage Delay & Airport Waiting Policy

• Additional waiting time due to baggage delays or airport procedures may result in extra charges for waiting time and parking.

• No additional charge applies if your flight is delayed.

• Upon arrival, please proceed to baggage claim.

• Restroom use and stroller collection are understood and accommodated.

• Effective communication is essential.

Grace Period at Airport:

• Domestic flights: 45 minutes

• International flights: 60 minutes
  (Time is calculated from the official arrival time.)

• Additional waiting time is charged every 15 minutes at the hourly rate of the reserved vehicle.

7. Flight Changes

• You must notify the office immediately if your flight is canceled or changed.

• Failure to notify will result in a charge equivalent to the full one-way fare.

8. Departure Time (Non-Airport Pickups)

• Please be ready at the scheduled pick-up time.

• A 10-minute grace period is allowed.

• After that, a charge of $1 per minute applies.

Additional Notes:

• If the driver cannot locate you within 10 minutes and there has been no contact, you may be asked to leave the property at our discretion.

• If you call 30 minutes after the scheduled pick-up time and the driver must return to the hotel, additional charges may apply depending on location.

• Pickup time changes must be requested at least 48 hours in advance.

9. Late / Emergency Pickup

• A $20 surcharge applies for pickups between 10:00 pm and 7:00 am (local time).

10. Liability for Damages

• The client is fully responsible for any damage caused to the vehicle.

• Excessive trash will incur a minimum $100 cleaning fee.

• If deep cleaning is required after service, an additional $150 charge applies.

11. Alcohol & Drug Policy

• Consumption of alcohol or drugs is strictly prohibited by law.

• Violation results in a minimum $200 charge, plus any fines incurred.

• The driver may cancel the service without refund due to misconduct.

Additional Cleaning Fees:

• Liquid spills requiring professional cleaning: minimum $250

• Vomiting inside the vehicle: minimum $250

12. Mechanical Breakdowns & Vehicle Changes

• In rare cases, a different vehicle may be provided due to flight delays or mechanical issues.

• We will communicate any delays and do our best to maintain the schedule.

• If delayed, you may wait in a lounge until your driver arrives.

13. Liability for Personal Items

Mamivan Transportes LLC is not responsible for items left in the vehicle.

14. Vehicle Capacity

Vehicles must not exceed their seating capacity.

15. Passenger Safety

• Seat belts are mandatory for all passengers.

• Children must use appropriate child or booster seats based on age, height, and weight.

• Customers are responsible for installing and inspecting child seats.

• Drivers will NOT install child seats due to liability reasons.

16. COVID-19 Disclosure & Disclaimer

• There is an inherent risk of exposure to COVID-19 in public spaces.

• By using our services, you voluntarily assume all risks related to COVID-19 exposure.

• You agree not to hold Mamivan Transportes LLC or its affiliates liable for illness or injury.

17. Waiver of Claim / Liability

You release and forever waive any right to bring claims against Mamivan Transportes LLC, including claims related to:

• Personal injury

• Illness or death

• Property loss

• Negligence or unforeseen circumstances

You accept all risks associated with using our services.

18. Gratuities

• Gratuities are not included in the price shown on our website.

19. Agreement

By confirming your booking with Mamivan Transportes LLC, you agree to comply with all the terms and conditions outlined above.